Shipping policy

We have a 7 day return policy, so please contact us within 7 days of delivery. We only accept returns on SEALED PRODUCT. Once the product has been opened, a refund is no longer applicable.

Please send an email to jjcourtaway@gmail.com to request a return.

Items must be returned in their original sealed condition (unopened, with all packaging intact). Receipt for proof of purchase is required also. Return shipping is your responsibility unless the return is due to our error/fault.

We inspect returned items upon receipt before processing a refund.

Items sent back without following the returns policy will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union Return/Refund Policy - 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jacobc.tcg@gmail.com.

Cancellation/Change of Mind Policy

Should you place an order and change your mind during the live stream, IMMEDIATELY SEND US A DISCORD MESSAGE OR COMMENT IN BOLD ON THE LIVESTREAM informing us of your change of mind/cancellation and we will cancel your order should we see it in time and issue a refund. HOWEVER, if we do not see any of these messages in time and the product is opened during the live stream, we won't issue you a refund for change of mind.